Asignet Technology DNA
Patented Robotic Process Automation-A Game Changer For Technology Expense Management

Today’s amazing mix of cloud computing, ever-smarter mobile devices, and IoT tools is changing the Telecom and IT landscape. New expectations require that all Telecom and IT organizations be ready to deliver and receive digital information and services anytime, anywhere, and on any device. This requires a complete shift for the technology expense management sector, the new paradigm must incorporate business process and automation to keep pace with this new world.

Disrupt or be disrupted. The popular catchphrase in business-IT has now become the new reality for organizations trying to succeed in this new world. The story of Asignet, however, strays from this, as incorporating game-changing innovation and disruptive technology has been a part of the company’s DNA since its inception. Asignet was overlooking the telecom expense management for a large multinational bank; the client came forth with a simple challenge. Although the bank was happy with Asignet’s report generation capability, they wanted foolproof evidence that the expense reports were an accurate reflection of technology expense management. And so, Asignet conceptualized a next-generation robotic process automation (RPA) technology that not only brought complete technology expense management visibility by automating invoice processing but also marked the onset of disruption in enterprise IT/telecom management.

"Asignet’s Robot is causing a paradigm shift in telecom expense and consumption management in line with the needs of a virtual world by mimicking the activity of a human being inside a computer"

Today, Asignet’s RPA solution goes beyond traditional telecom and mobile expense management and enables organizations to effectively manage a vast range of telecom and IT assets, from invoices, cloud, and network infrastructure to the internet of things. While most businesses tend to opt for a multi-vendor approach to meet their IT and telecommunications needs, lack of integration between enterprise network systems often results in a fragmented view of telecom expense management. In such times, Asignet through its state-of-the-art RPA technology offers an online inventory of all IT and telecommunications assets by automating the access to vendor portals for invoice management, inventory, and procurement.

Pioneering Intelligent RPA Automation Combined with State-of-the-Art Parsing Technology

The company’s RPA solution operates by mapping a process for its software agent “Robot” to follow, between screens and various data repositories. Asignet not only helps organizations reduce human errors by fully automating telecom/IT process management, but its patented Robot empowers integration without limits.

Since the U.S. government does not have a standardized format for invoices, Asignet’s cutting edge parsing tool converts any type of formatted invoice PDF, CSV, XML, TST into database tables. The parser is completely integrated to the RPA, where Robot reads financial information and processes the data. “We are the first of the kind with our parsing technology and we also have a team of parser builders who analyze and breakdown information which ultimately helps achieve smooth invoice processing,” adds Koenigsberg.
For ultimate user benefit, the company also offers proofs of concept (POC), which enable customers to determine the sure-fire nature of Asignet’s solutions. “Only after we successfully close a pilot project do we move on to a contract,” states Silva. Taking customer service to the next level, the company has also set up SaaS/portal operations center from where Asignet personnel monitor and maintain telecommunications and SaaS operations. Generating real-time insights through their RPA software, the operations center is a focal point for troubleshooting, updating operations, performance monitoring, and coordinating with affiliated vendors and/ or customer service personnel. Currently, the company is monitoring over 600 web portals for both telecom and IT from its Uruguayan global operations center that supports clients that include major software providers, technology airlines, retail, and banking firms. Apart from portal automation, Asignet Robot also helps improve telecom expense and usage management as it has the capability to capture financial data such as chargebacks and cost allocations.

In the case of a large multinational bank, the client was unable to achieve its savings goal even after investing significantly in a voice over internet protocol (VoIP). When Asignet came on board, a detailed assessment was undertaken. In the initial diagnostic phase, inventories and network capabilities of the customer’s voice network were analyzed. Asignet then undertook an automated business case, and examined 100 percent of call details to identify opportunities for savings. Ultimately, the most suitable network architecture for the best use of network traffic was deployed; and at the end of a year, the client saved $15 million with Asignet’s business process automation services.

Leveraging the Robotics Opportunity

Moving forward, Asignet will further innovate its technology and continue to be process driven. Gartner predicts that by 2020, end-user spending on RPA software will reach $1 billion, growing at a compound annual growth rate of 41 percent from 2015 through 2020. Undeniably, RPA is set to redefine back-office and swivel chair operations while maximizing the value of process automation, data extraction, and application integration. Already turning heads with its unique, automated approach, Asignet truly positions itself today as a catalyst for digital disruption in the telecom industry. “Our long-term goal is to go big and be audacious in our ventures and give shape to the future of TEM with revolutionary process automation,” ends Silva.