Disrupt or be disrupted. The popular catchphrase in business-IT has now become the new reality for organizations trying to succeed in this new world. The story of Asignet, however, strays from this, as incorporating game-changing innovation and disruptive technology has been a part of the company’s DNA since its inception. Asignet was overlooking the telecom expense management for a large multinational bank; the client came forth with a simple challenge. Although the bank was happy with Asignet’s report generation capability, they wanted foolproof evidence that the expense reports were an accurate reflection of technology expense management. And so, Asignet conceptualized a next-generation robotic process automation (RPA) technology that not only brought complete technology expense management visibility by automating invoice processing but also marked the onset of disruption in enterprise IT/telecom management.
"Asignet’s Robot is causing a paradigm shift in telecom expense and consumption management in line with the needs of a virtual world by mimicking the activity of a human being inside a computer"
Today, Asignet’s RPA solution goes beyond traditional telecom and mobile expense management and enables organizations to effectively manage a vast range of telecom and IT assets, from invoices, cloud, and network infrastructure to the internet of things. While most businesses tend to opt for a multi-vendor approach to meet their IT and telecommunications needs, lack of integration between enterprise network systems often results in a fragmented view of telecom expense management. In such times, Asignet through its state-of-the-art RPA technology offers an online inventory of all IT and telecommunications assets by automating the access to vendor portals for invoice management, inventory, and procurement.
Pioneering Intelligent RPA Automation Combined with State-of-the-Art Parsing Technology
The company’s RPA solution operates by mapping a process for its software agent “Robot” to follow, between screens and various data repositories. Asignet not only helps organizations reduce human errors by fully automating telecom/IT process management, but its patented Robot empowers integration without limits.
Only after we successfully close a pilot project do we move on to a contract
Asignet’s Robot can work with any endpoint device, applications, and web portals, even when no application program interfaces (APIs) or web services are available. It supports service oriented architecture (SOA) standards and all protocols, HTTP/HTTPS, Telnet, XML, Web Client, and PowerShell. Robot offers complete access to the inventory of a network in real time without having to physically visit the location, and conducts diagnostic and stress tests to ensure that the asset is performing well.
Created and executed through Wayfast, a proprietary application platform as a service (APaaS) solution, the Asignet Robot is fully customizable. Since APaaS enables users to develop, run, and manage web and mobile applications without the complexity of building and maintaining infrastructure, new modules and functionality can be added to Robot in a matter of days. Moreover, applications can be added fifteen times faster than traditional development methodologies.
Ever since the dot-com bubble, cloud computing and virtualization have woven a way through every facet of the IT service and the telecommunications sector. With the rising adoption of SaaS applications such as Salesforce and Office 365, cloud-based storage, and unified communications services, the onus is now on telecom organizations to effectively deliver digital information and services anytime, anywhere, and on any device. “However, most service providers that offer telecom expense management solutions still use manual methods or traditional ticketing systems for invoice processing, inventory discovery, or telecom provisioning,” says Jason Koenigsberg, managing director, Asignet. Apart from offering vendor portal automation, Asignet is also paving the way for best practices in provisioning. The company not only simplifies the onboarding process or establishment of service delivery to users, but also integrates workflows to vendor ordering portals to de-provision an Office 365 license through simple steps. The efficacy of the company’s provisioning services is such that a competitive local exchange carrier (CLEC) in New York City gained significant capital benefits in partnership with Asignet. The client was previously subscribing to a standard expense management process when Asignet came in and completely automated the provisioning, which comprised of an average of over 30,000 robot transactions in a month.
Innovation in Every Step
Always ensuring that customers receive best-of-class services, Asignet also offers WYSIWYG automation capabilities to parse an invoice in any language or currency.
In the case of a large multinational bank, the client was unable to achieve its savings goal even after investing significantly in a voice over internet protocol (VoIP). When Asignet came on board, a detailed assessment was undertaken. In the initial diagnostic phase, inventories and network capabilities of the customer’s voice network were analyzed. Asignet then undertook an automated business case, and examined 100 percent of call details to identify opportunities for savings. Ultimately, the most suitable network architecture for the best use of network traffic was deployed; and at the end of a year, the client saved $15 million with Asignet’s business process automation services.
Leveraging the Robotics Opportunity
Moving forward, Asignet will further innovate its technology and continue to be process driven. Gartner predicts that by 2020, end-user spending on RPA software will reach $1 billion, growing at a compound annual growth rate of 41 percent from 2015 through 2020. Undeniably, RPA is set to redefine back-office and swivel chair operations while maximizing the value of process automation, data extraction, and application integration. Already turning heads with its unique, automated approach, Asignet truly positions itself today as a catalyst for digital disruption in the telecom industry. “Our long-term goal is to go big and be audacious in our ventures and give shape to the future of TEM with revolutionary process automation,” ends Silva.